Support
Help for mailbox customers, store teams, and platform escalations.
MailroomIQ support can help with customer access, enrollment questions, password resets, virtual mail visibility, notification issues, privacy escalation, security concerns, and store-facing workflow questions.
Customer access
Access depends on your participating mailbox store relationship, enrollment status, and store-controlled customer access settings.
Password reset
MailroomIQ support can help you request a reset and identify the newest legitimate account email.
Virtual mail visibility
Ask about exterior images, content scans where enabled, customer action requests, or missing package and mail visibility.
Alerts
Get help with email, SMS, app, or store-enabled transactional notification questions. SMS opt-out support may depend on store and carrier configuration.
Account access, closure, and deletion requests
Start with the mailbox store that manages your relationship.
MailroomIQ customer access is provided through participating mailbox stores. If you are a mailbox customer and want to close your MailroomIQ customer access, request deletion of customer-access data, or stop receiving MailroomIQ-enabled notifications, contact your mailbox store first. Your store controls mailbox service enrollment and customer relationship records.
Mailbox rental, PMB service, identity verification, payment, and store-owned records may remain with the mailbox operator or source systems according to the store's policies and legal or compliance requirements. MailroomIQ cannot directly delete PostalMate®, CashMate®, or other store-owned source-system records.
For MailroomIQ platform support, security, or privacy escalation, contact [email protected].
What customers should do
Contact your mailbox store for enrollment changes, store relationship questions, mailbox service status, notification preferences, access closure, or deletion requests tied to your store-managed customer relationship.
What store operators should do
Review customer enrollment, mailbox status, notification consent, billing workflow state, and any source-system records before requesting platform-level support action.
What MailroomIQ support can help with
Platform access troubleshooting, security and privacy escalation, support diagnostics, notification investigation, customer portal issues, and store-facing workflow questions.
Email safety
Do not email passwords, invite links, reset links, private mail images, scanned contents, sensitive documents, payment card information, or government identification documents.